Cisco Engineer II, Voice-Video Systems at Deerfield, IL (USA)

20 Sep


  • Designs highly available and highly reliable voice and video networks (Audio-conferencing, PBX, Cisco TelePresence, Voicemail, Video-conferencing, etc.).
  • Manages third party service providers as required to support 7,000 plus phone, voicemail, audio-conferencing and video-conferencing users across multiple locations.
  • Assures technology infrastructure supports the business environment.
  • Supports existing systems and handles service requests from users.


  • Designs and oversees the build, configure, deploy and support Cisco VOIP Infrastructure and Call Manager, VRF Routing, WISM Wireless Controller and Cisco AP Infrastructure, Cisco QOS policy knowledge and maintenance, IP Video Conferencing, Wireless Services, VoiceMail services, and Audio-conferencing services.
  • Provides overall troubleshooting of production enterprise voice and video systems hardware, software and services.
  • Leverages deep understanding of business and/or technology to proactively identify and prioritize solutions that drive business value
  • Assists with developing standards and work instructions that support those standards.
  • Evaluates vendor technology offerings and proposals.
  • Manages costs through billing oversight.
  • Negotiates vendor and service contracts. Provides point of contact for proposals.
  • Develops processes and procedures around building and maintaining technology infrastructure. Remains current with industry trends and standards and introduces relevant technology to the organization


  • Bachelor’s degree and five years IT experience, or, High School Diploma and nine years IT experience.
  • Minimum of three years of progressive experience in voice communications technologies.


  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Ability to sit and stand for long periods of time.
  • Carrying, handling and reaching for objects.
  • Ability to lift and carry large objects over 50 pounds.
  • Manual dexterity to operate office equipment (i.e., computers, phones, etc.).
  • Manual dexterity to operate small hand tools (i.e., pliers, screwdrivers, etc.).

Franci Rabinowitz
The Huntington Resource
(847) 367-4477

Source: E-mail from Call Center CRM Special Interest Group of Chicago


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