[USA] Director for Customer Service – Seattle, WA

25 Sep

Tableau Software recently joined the Inc. 500 Fastest Growing Companies in the United States. Tableau is looking to hire a Director of Customer Experience to build a best-in-class Customer Service and Support organization to meet ongoing growth. The Director is responsible for leading the Customer Service and Support teams of a high growth technology company that is fanatical about customer service. Acting both strategically and tactically, the Director will put in place the necessary tools; processes and personnel to ensure an efficient and well run organization.

Responsibilities

  • Define and implement best in class practice and procedures for customer experience teams
  • Champion the Tableau customer experience and lead the Customer Service and User Support teams to provide excellent customer service and create customer loyalty
  • Define a strategy to build customer experience infrastructure to scale with rapid growth. Write requirements documents, manage projects, work with teams throughout the company, and deploy effective solutions
  • Work closely with Operations team to define, build, and manage a seamless customer experience for the self-service customer portal
  • Collaborate and communicate with other departments. Identify which issues need escalation and resolve them directly
  • Manage budgets, and define/monitor metrics
  • Provide monthly program and project updates to senior leadership. Identify strategic needs and propose solutions to senior staff

Qualifications

  • 5 years experience as a customer service leader is a high volume environment
  • Experience implementing and maintaining mission critical business systems and processes
  • Technology enthusiast; experience selecting and deploying creative technology solutions to business challenges
  • Demonstrated passion for customer-centric service; track record of simplifying systems for customers
  • Proven ability to identify problems, implement solutions and effectively drive change in an organization
  • Strong communication, reporting and analytical skills
  • Bachelors in Business or Engineering field preferred (minimum)

Working Conditions

  • Working conditions are normal for an office environment
  • Ability to sit for moderate periods of time working on a computer
  • Ability to travel (typically less than 10%)

In addition to a great job and salary, what you’ll get from at Tableau…

Work on great products – Award-winning software that just keeps getting better. Ever worked for a company where real journalists say “almost too easy use”? Or “best software we´ve seen in years”? You can at Tableau.

Tangible growth opportunities – We have a big vision and are on a fast growth path – 14 consecutive quarters of sales growth means you’ll be growing too. We need people who want to grow with us.

Great colleagues – Hang around with smart people with nary a hair of arrogance or ego. Everyone is working hard on something worthwhile. No frustrating slackers to drag you down. Bonus: people do really care about each other.

Satisfaction from helping people every day – Do you go into your current job wondering what your customers do with your products and whether it helps them? Not so at Tableau. We hear from our customers every day about how much Tableau helps them.

Great environment – We´re casual with lots of t-shirts and flip flops (but if ties and high heels are your thing, that´s o.k. too).

Contact: jobs@tableausoftware.com or see Tableau Software Website

Source: Gary Masterson of Call Center/CRM Special Interest Group of Chicago

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