Tag Archives: e-commerce

Blogging for Jobs

24 Oct

When I began blogging 7 years ago, I thought long and hard what I wanted to do with it. E-commerce? Advertising? Affiliate marketing? But I was already doing stuff to earn my keep. So, I came up with the same theme and subject matter that I thought will help me in the things I did during that time till now.

I blogged about myself.

No, it’s not a conceited way to bring me up to celeb status. Rather, I blogged the way I thought, the subject matter that interest me, and a few things I liked personally. I wrote about the BPO and the call center industry that I belonged to, the small business owner that I empathized with, tech stuff that amazed me, lifestyle items that tickled my fancy, and a few testimonials on my personal side.

In short, I blogged about myself to sell myself.

Being the sales side of the business, any online and social media interaction I have with a newfound friend or acquaintance will always bring some doubts about who I am to that person. Sharing phone numbers that quick isn’t the norm in the virtual world. Chat doesn’t respond well in the business side of things. So, a blog is the best means by which a stranger gets to know me a little bit better — and the “stranger wall” starts to “a tumblin’ down.”

My surname is my blog’s domain name — http://www.pekson.com. It’s easy to remember and easy to go to. Since the time it has been up and running, I’ve had new friends and new business colleagues go to my blog site, read some stuff, and get back to me affirming something I wrote, praising me for writing this and that, or simply saying they enjoyed reading my blog. And only then do I start selling them what I’m trying to market and sell. Put that in the perspective of a headhunter, corporate HR head or friends you want them to refer you to, your blog opens the door much, much wider than your usual resume.

Think about it!

Photo by arinas74 at rgbstock.com

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Manager, Customer Management Team – Philippines

6 Mar

Job Code: 64661

The Client is an E-Commerce company located in Makati City, Philippines.

Qualifications: Ability to perform account planning and forecasting / Knowledge of customers (industry and current events) / Knowledge of EDI and B2B / Ability to identify and react to customer concerns / Ability to build and maintain relationships / Ability to prioritize and execute tasks in high pressure environments / Ability to work independently and meet deadlines / Must have strong organizational skills / Ability to increase renewal rate and avoid client cancellations / Must be willing to work EMEA (European) work hours – mid shift Manila time / Bachelor’s degree or equivalent experience / 5 – 8 years of customer management experience / Excellent communication skills, both written and verbal / Proficient with Microsoft Office suite / Solid Team/People management experience / Experience in customer management  practices and principals / Experience supporting sales accounts within of EDI and B2B industry.

Job Description: Drive the team in order : To maintain post sales contact with up to 800 accounts on a regular basis; (Proactive Customer Management – ensures customer satisfaction, probes for new opportunities, ensures contacts are up to date and share information about new services); (Reactive Customer Management – ensures cancellations, credit requests and customer issues are handled in a timely fashion); Negotiate client contracts and renewals and reviewing client agreements on a regular basis for a defined list of customers ; Escalate issues to appropriate department and maintain ownership until issues are resolved; Sell additional services into base accounts according to an aggressive target set for new business; Identify, lead and pass larger scale opportunities to the field sales representative; Track customer information regarding volumes, status changes and services, etc.; When needed, Partner with field sales, delivery and customer support to delivery while maintaining a consistent front to the client; Forecast account revenues and new opportunities for the whole team with accuracy and in a timely manner; Keeps abreast of GXS offerings and relating the services to the customer’s needs; Maintain ongoing follow through and follow-up to customers “Go-To” person; Ability to drive business consistently.

Please send your Word-formatted CV/resume to jobsbyraffy@pekson.com. Kindly specify JOB CODE: 64661. Your intent to apply and any documents we receive from you will be kept in the strictest confidence and will never be shared or sent to anyone except our clients which we have a contract and obligation to provide recruitment services, including sending documents pertaining to credentials and qualification. If you do not agree to this condition, we cannot process your intent to apply.