Tag Archives: job

Sales Development Manager (Philippines)

1 Feb

–

Sales Development Manager (Philippines)


About the Company:

inContact (Nasdaq: SAAS) provides SaaS hosted call center solutions in the cloud (or SaaS) such as ACD, IVR, Blended Dialer, WFM, eLearning, Hiring and on-demand customer survey tools to hundreds of clients around the world. It has recently set up its Asia-Pacific operations in the Philippines and is looking to hire a Sales Development Manager (code: SDM).

About the Position:

The SDM is responsible for the lead generation process, from identification of Philippine and North American organizations with call centers to acquisition of contact information for the decision makers within those organizations. The SDM will also be managing the administrative responsibilities related to the Lead Generation and Sales Development team in the Philippines. This person to design and manage the processes for creating leads. Lastly, hiring, training and mentoring Lead Generation Specialists and Sales Developers.

Experience Required:

  • University or College graduate.
  • Minimum 1 year Lead Generation, Sales Development, or Equivalent experience.
  • Minimum 2 years Lead Generation Management, Sales Management or Equivalent experience.
  • Experience in the development and documentation of lead generation processes.
  • Strong analytical, organizational and time management skills.
  • Full-cycle sales process knowledge.
  • Excellent targeted questioning skills.
  • Superior verbal communication skills and confidence in interacting with senior level executives.
  • Advanced computer skills including prior usage of Salesforce.com, Microsoft Office/Outlook.
  • Excellent internet research skills.

If you qualify for this position,
please send your comprehensive CV/resume to
raffy@pekson.com with the Subject Code: SADM.

___
Interview starts Monday, Feb. 7, 2011, at Bonifacio Global City. The address to where the interview will be conducted will be given to you once we determine that you qualify for this position. Applicants are required personal appearance for the interview. Only applicants currently living in the Philippines and are legally eligible to work in the country are qualified to apply. The client will not bear any time or expense to process anyone’s cost of travel and living to and in the Philippines, particularly at NCR, for the interview or being hired.

__

Tags: , , , , , , , , ,

Certified Public Accountant (CPA)

10 Jun

The Company:

This international drilling and mining company has built an enviable reputation of providing reverse circulation and diamond core drilling services using UDR multi-purpose drill rigs, specializing in deep directional drilling. This reputation is built on the careful selection of safety and service orientated drilling personnel and the attention to keeping a modern, well maintained fleet of drill rigs. Operating in Ghana, Cote d’Ivoire and Togo, its client list is a who’s-who of some of the major companies in the region, including Anglo Exploration (Anmercosa), Ashanti Goldfields Company, Equigold CI, Golden Star Resources, Newmont Ghana Gold and Red Back Mining, to name a few. The mining industry accounts for 5% of Ghana’s GDP and 37% of total exports.

Location: Accra, Ghana, West Africa

Term of Employment: 18 months minimum

Number of positions available: Two (2)

Qualifications:

  • Qualified CPA
  • Experience preferably in exploration, mining oil & gas, construction a plus factor
  • Knowledge of International Financial Reporting Standard (IFRS)
  • Working experience with Microsoft Dynamics, Great Plains a plus factor
  • Early 30’s to late 40’s
  • Male applicants only

Notes: The search and staffing company is a non-charging placement agency with accredited POEA license.

E-mail Rules:

  • Resume MUST BE Microsoft Word formatted – no PDF files;
  • Use Title/Position as your e-mail subject title;
  • Send your resume to jobsbyraffy@pekson.com;
  • Please allow 2-4 working days for a confirmation e-mail.

Photo by keny_tuxedo9999 at Flickr.com

Tags: , , , , , , , , , , , , , ,

Development Manager – Philippines

5 Mar

Job Code: 18876

The Client is a Research Company located at Makati City, Philippines.

Qualifications: Ability to thrive under pressure and function effectively in a fast paced environment providing strong leadership skills and simultaneously manage multiple teams working on different projects / System and process development experience/ Technical/functional spec writing / Project management experience with counterparts in a global team / Minimum of 3 years experience managing a team / Team Player / Fluent in Japanese and English / Knowledge of Japanese financial markets / Technical and/or programming Knowledge

Job Responsibilities: Directs the activities of a software applications development function for software application enhancements and new products / Analyze business requirements to develop project plans and time lines to fulfill the business requirements (including technical & process development) Key driver is timely release of the deliverables / Manage documentation, confirmation, acceptance and compliance of technical and functional development specs. Key driver is the timely delivery of accurate and complete specs / Manage the development of processes which support the roll out of new products (data QA, knowledge transfer from development to product management) / Coordinate with project managers to ensure alignment of processes and the timeliness of overseas deliverables / Analyze key systems and processes within the product team with a goal of increasing the quality and timeliness of product releases / Manage vendors, budget tracking and establishing, tracking and analyzing production plus quality metrics / Manage product development and QA team on day to day basis including performance reviews, career planning and recruiting new talent as required to manage varying work load / Establish the team as a center of expertise and excellence for the company and define team direction based on current and emerging organizational requirements / Establish operational objectives and work plans for development projects, and delegate assignments to team members / Will be responsible for a functional area in some cases that require technical expertise.

Please send your Word-formatted CV/resume to jobsbyraffy@pekson.com. Kindly specify JOB CODE: 18876. Your intent to apply and any documents we receive from you will be kept in the strictest confidence and will never be shared or sent to anyone except our clients which we have a contract and obligation to provide recruitment services, including sending documents pertaining to credentials and qualification. If you do not agree to this condition, we cannot process your intent to apply.

Tags: , , , , , ,

[USA] Director for Customer Service – Seattle, WA

25 Sep

Tableau Software recently joined the Inc. 500 Fastest Growing Companies in the United States. Tableau is looking to hire a Director of Customer Experience to build a best-in-class Customer Service and Support organization to meet ongoing growth. The Director is responsible for leading the Customer Service and Support teams of a high growth technology company that is fanatical about customer service. Acting both strategically and tactically, the Director will put in place the necessary tools; processes and personnel to ensure an efficient and well run organization.

Responsibilities

  • Define and implement best in class practice and procedures for customer experience teams
  • Champion the Tableau customer experience and lead the Customer Service and User Support teams to provide excellent customer service and create customer loyalty
  • Define a strategy to build customer experience infrastructure to scale with rapid growth. Write requirements documents, manage projects, work with teams throughout the company, and deploy effective solutions
  • Work closely with Operations team to define, build, and manage a seamless customer experience for the self-service customer portal
  • Collaborate and communicate with other departments. Identify which issues need escalation and resolve them directly
  • Manage budgets, and define/monitor metrics
  • Provide monthly program and project updates to senior leadership. Identify strategic needs and propose solutions to senior staff

Qualifications

  • 5 years experience as a customer service leader is a high volume environment
  • Experience implementing and maintaining mission critical business systems and processes
  • Technology enthusiast; experience selecting and deploying creative technology solutions to business challenges
  • Demonstrated passion for customer-centric service; track record of simplifying systems for customers
  • Proven ability to identify problems, implement solutions and effectively drive change in an organization
  • Strong communication, reporting and analytical skills
  • Bachelors in Business or Engineering field preferred (minimum)

Working Conditions

  • Working conditions are normal for an office environment
  • Ability to sit for moderate periods of time working on a computer
  • Ability to travel (typically less than 10%)

In addition to a great job and salary, what you’ll get from at Tableau…

Work on great products – Award-winning software that just keeps getting better. Ever worked for a company where real journalists say “almost too easy use”? Or “best software we´ve seen in years”? You can at Tableau.

Tangible growth opportunities – We have a big vision and are on a fast growth path – 14 consecutive quarters of sales growth means you’ll be growing too. We need people who want to grow with us.

Great colleagues – Hang around with smart people with nary a hair of arrogance or ego. Everyone is working hard on something worthwhile. No frustrating slackers to drag you down. Bonus: people do really care about each other.

Satisfaction from helping people every day – Do you go into your current job wondering what your customers do with your products and whether it helps them? Not so at Tableau. We hear from our customers every day about how much Tableau helps them.

Great environment – We´re casual with lots of t-shirts and flip flops (but if ties and high heels are your thing, that´s o.k. too).

Contact: jobs@tableausoftware.com or see Tableau Software Website

Source: Gary Masterson of Call Center/CRM Special Interest Group of Chicago

Tags: , , ,

← Older Entries